The frontiers of customer service

Modern approaches to surprise and delight

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What is customer service? If that strikes you as a simple enough question, you may already be falling behind. Once upon a time there was little debate over what constituted customer service or how to do it; it was what you did when a client came through the door or the phone rang. Today customer service takes place across a multitude of channels, from the phone to social media to messaging apps.

In this ebook we’ll explore some of the newest and most exciting developments in the field, as well as looking at the essentials that underpin all good customer service.

Download this ebook to learn:

  • How to better understand your customer base and exceed expectation
  • The new trends and technology innovations in customer service
  • How EPS can work with you to deliver effective agent support and happier customers