Customer support

Helping you provide a fast and efficient service, our Global Customer Operations (GCO) team provides specialist support to your agents and travelers, strengthening loyalty and fueling your growth.

Get the support you need to continue providing a first-class service to your travelers.

Become a partner

Spend more time on your core business by relying on our global customer support team.

Travelers expect an expert and efficient service when changing or updating a booking over the phone. But finding the resource for that can be challenging – that's where our GCO team comes in, comprising thousands of highly trained customer service professionals ready to support your agents and travelers, wherever they are. The foundation of our support is experienced people combined with robust operational processes.

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Responsive service for happy travelers

Multi-lingual support means you can get fast, efficient service for travelers worldwide. English-language support is available 24/7, with over 20 other languages available 24/5.

GCO operatives are based in more than 30 centers around the world, providing support not only in the language you need, but with an understanding of the culture and market you're operating in.

Proactive assistance

We aim to make things as easy and efficient as possible, right from the outset.

Before your service goes live, we'll take you through a comprehensive onboarding process to help you get started, making sure all your questions are answered and that you're clear on how the service operates, from contacts to processes. And we don't stop there – we can also provide comprehensive training for your agents if you want to upgrade your in-house skillset.

Grow your business with scalable support

Support travelers more efficiently and keep increasing bookings without worrying about how you'll service them.

Scaling up can be a challenge when you're increasing your booking volume but don't have the staff in place to guarantee support for the additional travelers. Our GCO team can provide the extra support you need to be sure of great service for every booking while continually growing your business.

Customer support in numbers

1,000+

highly trained service agents worldwide

20+

languages available for traveler support

60m

calls, chats, emails and social media messages handled in 2017