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Adapting to the new reality of cancellations

Download guide

In this guide we look at the incremental growth of hotel cancellation rates, the factors that lie behind the change, and provide potential solutions and practical tips for your business to adapt to the new scenario. 

Download this guide to learn:

  • The hidden impact of cancellations for agents and intermediaries
  • The new booking habits and customer profiles
  • How to adjust to and manage a new set of customer expectations, and an appetite for flexible booking
  • Key responses to cancellations and how to put them into practice