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EPS conducted a global research report, surveying 25,000 travelers across 35 countries to learn what matters the most to them in having a positive booking experience and whether travel providers are focusing on delivering the right things.
Discover whether your priorities are aligned with traveler priorities by downloading the report here. Some key findings include the need to prioritize responsive and easily contactable support as travelers navigate online booking processes, better quality content, more relevant accommodations, clear transparent pricing, and a customer service capable of delivering reliable ongoing and speedy support to queries.
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We’ve discovered that, although there are important differences in priority depending on which region travelers are from, how often they travel and the purpose of their trip, there are also some universal expectations among global travelers that providers need to be aware of.
