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Global Traveler Expectations

How to deliver on what travelers really want

EPS conducted a global research report, surveying 25,000 travelers across 35 countries to learn what matters the most to them in having a positive booking experience and whether travel providers are focusing on delivering the right things.

Discover whether your priorities are aligned with traveler priorities by downloading the report here. Some key findings include the need to prioritize responsive and easily contactable support as travelers navigate online booking processes, better quality content, more relevant accommodations, clear transparent pricing, and a customer service capable of delivering reliable ongoing and speedy support to queries.

Request Download

We’ve discovered that, although there are important differences in priority depending on which region travelers are from, how often they travel and the purpose of their trip, there are also some universal expectations among global travelers that providers need to be aware of.

Download the full report to learn:

  • The areas with the biggest gap between delivery and traveler expectations when it comes to booking travel online
  • How travel companies can deliver a stellar booking experience to their target traveler
  • How business traveler expectations differ from those of leisure travelers
  • How traveler expectations vary by geographical region