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Resources
Research

Research

Access the latest travel industry reports, webinars and ebooks from Expedia Partner Solutions.

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Global Traveler Expectations

Traveler Expectations Report by Expedia Partner Solutions highlights what travelers really want from a travel booking experience, from booking to paying to the customer service experience. This report highlights where travel providers are falling behind and how they can better meet travelers' needs.

Expedia CruiseShipCenters Westshore

Learn how our partner Expedia CruiseShipCenters (ECSC) Westshore, used Expedia Travel Agent Affiliate Program (Expedia TAAP) to increase revenues by selling activities.

HolidayXP

Learn how our partner HotelXP, uses the Expedia Travel Agent Affiliate Program (Expedia TAAP) to offer high-quality travel products and impressive rates.

1000 Mile Travel Group

Learn how our partner 1000 Mile Travel Group, uses the Expedia Travel Agent Affiliate Program (Expedia TAAP) to access high-quality travel supply and increase operational efficiency.

Yundijie

Learn how our travel API, EPS Rapid, allowed Yundijie to provide accommodation to agencies and business travel companies for use in outbound travel packages for Chinese tourists.

The evolution of content in the travel industry

Take a look with us at the progression of content and SEO in the travel industry from the beginnings of travel ecommerce to the present day in our new ebook.

Hotel booking tech 101

We’ve put together this comprehensive guide to the hows and whys of choosing the right booking solution, taking you from the types of solution available to which ones are best-suited to which businesses, depending on type, size and market.

Interep

Brazilian partner, Interep has assisted travelers around the world thanks to customer service from EPS Global Customer Operations (GCO) support center.

Business Travel Trends

For many corporate travelers, business travel booking processes just aren't working. That's not conjecture – it's one of the findings from a survey we conducted among regular corporate travelers.

Travel Loyalty

Expedia Partner Solutions and Points carried out a benchmarking survey to assess the state of customer loyalty in the travel industry.

Content marketing in travel

Learn more on how to interact with existing and potential customers through targeted content for online B2C companies in our webinar.

The hotel content curve

In this ebook we'll look at some of the content lessons from the past and, crucially, what travel businesses need to know to optimize conversions in the future.

The travel industry risk checklist

From chatbots and AI to blockchain and alternative payments, change is coming to the travel industry, and fast. Learn how to prepare for the less obvious threats and future-proof your business strategy.

Scandinavian Airlines

EPS's ready-built template solution, Hotels.com™ For Partners helped Scandinavia's biggest airline launch hotel bookings and grow their loyalty program.

State of the industry: Airlines

The airline industry has seen a transformation to the traditional air transport structure with low cost carriers entering markets of opportunity. Listen to our airline state of the industry interview with SVP Sales and Distribution at Norwegian, Lars Sande.

13 questions to ask your hotel supplier

Looking for a hotel supplier? You might be surprised at the diversity out there. Not all hotel suppliers are created equally, and there are many factors to consider, from their business model to supply quality, technology, finance options and more.

Rethinking loyalty marketing

In this webinar we look at different types of loyalty programs, how to find the right program for your business, tips to retain customers through loyalty marketing and more.

Tuniu

EPS’s high-quality hotel content and consistent API performance allowed Tuniu to better serve and target China’s young and adventurous travel market.

F-ness Corporation

EPS helped B2B travel provider F-ness Corporation optimize its new booking website and manage the launch project.

Rethinking loyalty

The frequent flyer programs (FFPs) of the 1980s put the travel industry at the forefront of loyalty marketing. But it’s getting increasingly hard to follow the trail blazed by those shoulder-padded innovators.

Ottila International

Ottila International has increased its revenue and capacity for hotel bookings since collaborating with EPS.

What to look for in a great hotel supplier

In this guide we’ll show you the fundamentals on how to keep your supply consistently good-quality and the key performance indicators you should monitor to make sure that you’re getting everything you should from your hotel provider.

SEO in the travel industry

In this ebook we examine SEO best practices and find out what you need to do to stay ahead of the game.

UX for hotel bookings

In this ebook we explore practical tips and techniques to improve hotel booking user experience, from any stage during development through to when you’re live.

Gamification in the travel industry

In this ebook we look at why design is key to engaging customers and motivating staff, as well as best practices and avenues for exploring gamification.

The frontiers of customer service

In this ebook we’ll explore some of the newest and most exciting developments in the field, as well as looking at the essentials that underpin all good customer service.

Adapting to the new reality of cancellations

In this guide we look at the incremental growth of hotel cancellation rates and provide potential solutions and practical tips for your business to adapt to the new scenario.

Content marketing

In this ebook we’ll take a closer look at some of the core principles and content techniques you need to master, and explore some of the most exciting things happening in the content space.

State of the industry: Corporate Travel Management

Listen to our interview with Jay Walker, CEO, Upside and Priceline founder, on the big opportunity for companies tapping into the ‘flexibility economy’.

2017 Phocus Forward

EPS partnered with Phocuswright to carry out expert analysis on the changes you can expect to see in the coming months in the travel industry.

Customer service in an on-demand world

Learn how to map your customer journey, the key pillars to improving your customer service and how EPS can support you in serving your customers better.

Travel futures

Every aspect of travel is experiencing upheaval, and media coverage often focuses on the sensational. This inevitably handles the travel experience (think robot butlers) or revolutionary new operating models (think sharing economy).

Better merchandising

Merchandising can be a great way to engage with your customers, drive traffic to your site and increase conversion. With that in mind, we have created a dedicated ebook for you to find out how to maximize your merchandising strategy.

How merchandising can drive sales and brand loyalty

Hear more about how merchandising can power your marketing campaigns and how EPS can help your marketing team find the right deals for your strategy.

Testing to enhance performance marketing

Learn how to extend your marketing reach and how to drive higher customer sales through performance marketing with our performance marketing webinar.