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We’ve put together this comprehensive guide to the hows and whys of choosing the right booking solution, taking you from the types of solution available to which ones are best-suited to which businesses, depending on type, size and market.
Brazilian partner, Interep has assisted travelers around the world thanks to customer service from EPS Global Customer Operations (GCO) support center.
For many corporate travelers, business travel booking processes just aren't working. That's not conjecture – it's one of the findings from a survey we conducted among regular corporate travelers.
Expedia Partner Solutions and Points carried out a benchmarking survey to assess the state of customer loyalty in the travel industry.
Learn more on how to interact with existing and potential customers through targeted content for online B2C companies in our webinar.
In this ebook we'll look at some of the content lessons from the past and, crucially, what travel businesses need to know to optimize conversions in the future.
From chatbots and AI to blockchain and alternative payments, change is coming to the travel industry, and fast. Learn how to prepare for the less obvious threats and future-proof your business strategy.
EPS's ready-built template solution, Hotels.com™ For Partners helped Scandinavia's biggest airline launch hotel bookings and grow their loyalty program.
The airline industry has seen a transformation to the traditional air transport structure with low cost carriers entering markets of opportunity. Listen to our airline state of the industry interview with SVP Sales and Distribution at Norwegian, Lars Sande.
Looking for a hotel supplier? You might be surprised at the diversity out there. Not all hotel suppliers are created equally, and there are many factors to consider, from their business model to supply quality, technology, finance options and more.
In this webinar we look at different types of loyalty programs, how to find the right program for your business, tips to retain customers through loyalty marketing and more.
EPS’s high-quality hotel content and consistent API performance allowed Tuniu to better serve and target China’s young and adventurous travel market.
EPS helped B2B travel provider F-ness Corporation optimize its new booking website and manage the launch project.
The frequent flyer programs (FFPs) of the 1980s put the travel industry at the forefront of loyalty marketing. But it’s getting increasingly hard to follow the trail blazed by those shoulder-padded innovators.
Ottila International has increased its revenue and capacity for hotel bookings since collaborating with EPS.
In this guide we’ll show you the fundamentals on how to keep your supply consistently good-quality and the key performance indicators you should monitor to make sure that you’re getting everything you should from your hotel provider.
In this ebook we examine SEO best practices and find out what you need to do to stay ahead of the game.
In this ebook we explore practical tips and techniques to improve hotel booking user experience, from any stage during development through to when you’re live.
In this ebook we look at why design is key to engaging customers and motivating staff, as well as best practices and avenues for exploring gamification.
In this ebook we’ll explore some of the newest and most exciting developments in the field, as well as looking at the essentials that underpin all good customer service.
In this guide we look at the incremental growth of hotel cancellation rates and provide potential solutions and practical tips for your business to adapt to the new scenario.
In this ebook we’ll take a closer look at some of the core principles and content techniques you need to master, and explore some of the most exciting things happening in the content space.
Listen to our interview with Jay Walker, CEO, Upside and Priceline founder, on the big opportunity for companies tapping into the ‘flexibility economy’.
EPS partnered with Phocuswright to carry out expert analysis on the changes you can expect to see in the coming months in the travel industry.
Learn how to map your customer journey, the key pillars to improving your customer service and how EPS can support you in serving your customers better.
Every aspect of travel is experiencing upheaval, and media coverage often focuses on the sensational. This inevitably handles the travel experience (think robot butlers) or revolutionary new operating models (think sharing economy).
Merchandising can be a great way to engage with your customers, drive traffic to your site and increase conversion. With that in mind, we have created a dedicated ebook for you to find out how to maximize your merchandising strategy.
Hear more about how merchandising can power your marketing campaigns and how EPS can help your marketing team find the right deals for your strategy.
Learn how to extend your marketing reach and how to drive higher customer sales through performance marketing with our performance marketing webinar.
